We serve about 125 clients per year, and most of our work is done for companies who have SaaS products, well-funded startups, and B2B and B2C e-commerce companies. We serve about 50 customers per month, and we think those numbers reflect the long-term relationships we have with our customers. We’ve served many billion-dollar companies, including Yahoo!, GE, Alliance Data, JYSK, and Henry Schein directly and indirectly. We seek long-term, ongoing client relationships, not one-off projects. In terms of volume of hours, we help with small needs for those clients who have been loyal to us or those who wish to test us out. Most of our projects are multi-developer ones without end though.
In terms of stakeholders, we primarily work with other software developers, technology executives, other executives, marketing experts, usability experts, information architecture experts, graphics design experts, business analysts, project managers, product owners, consultants, and entrepreneurs.
This is how we measure our results...
Our Customers are Happy
- They tell us they're happy often.
- They show us by referring us. (Though they ask us to make sure their Up and Running team remains untouched.)
- They make us work out more because they send us food baskets along with their hand-written notes.
- They grow, and they ask us for more help: strategically, tactically, and operationally.
- They have no hesitation in calling us to talk through anything that’s on their minds.
- They are acquired, and they keep us on to help.
- They ask for validation of other recommendations from other vendors, even though it doesn’t directly relate to the work we do.
- They have handed off some-to-every technical duty to us so they can focus on what they know best.
- They trust us with their businesses, their data, and their customers.
- They have us fly out to meet in person with their customers or attend conferences with them.
- They let us know when they want to build out an internal team, a common situation for startups who are going to the next level, and they ask for our help in doing so. We help them with this difficult process, keeping the workflow steady until it’s done.
- They move from their current companies or start new companies, and they ask us to help them again.
- They treat us with respect and value our relationship.
Up and Running is Growing Steadily
- We are financially strong. Revenue doubled or tripled for a while since 2004, and now it’s been growing at a steady 10-25% even when there was a recession.
- We're adding new divisions, growing our development services so we can provide our customers with the services they want.
- We're looking for new developers who are like-minded (technically-skilled, no ego, and service-oriented) to join our team.
- We're performing outreach so we can work with and help even more people.
Our Team is Happy, Besides Having Happy Customers
- Our team says they like the variety, the exposure to new problems, and working with the latest technologies.
- Our team says it's exciting that our work touches thousands to millions of people for organizations of all sizes across nearly all verticals and contexts.
- Our team likes that we're a company run by developers. This means we understand the realities, we are aware of the issues that affect development, we ask good questions, we help each other grow how each person wants to, and we have a good idea about what makes a developer happy. The trust, since one of the owners can personally validate what is what at the code level if needed, is there so we can focus on the work and results.
- Our team likes that there is no bureaucracy. We have a flat organization on purpose because the owners want to know of problems immediately so they can solve them personally. On paper, we have three levels. In reality, we have none. A new team member can tell the owners of the company what they really think any time, really.
- Our team enjoys helping people efficiently doing work they enjoy and are good at. Up and Running is their platform to do what they like do in a very flexible, interesting, and developer-focused manner.