Letters of recommendation

"They took the time to understand how our business functions on a day-to-day basis and listened carefully to our needs and what we desired as an end result. We were so grateful to be consulted on a regular basis and we found them to be flexible in every stage of development."

- David Rosenthal, President of Physician's Insight

Success communicated from our clients' perspectives

Here are several letters of recommendation from clients of systems where we served as Chief Architect and led the Development Team. With the following, we'd like to focus on some of the intangibles that Up and Running offers in terms of how we do the work and how we build relationships with our customers. Here are the summaries and links to the full letters:

Paragon Business Solutions' Letter of Recommendation – Karen Hamilton runs an organization called Paragon Business Solutions,Inc that helps companies improve their quality and achieve/maintain quality certifications such as ISO 90D1, ISO 13001, and BSI 18001. Since Karen has a high standard for quality in process, we're very pleased to have received her recommendation. She discussed one example of where we go beyond the scope of work to troubleshoot and correct a problem with the end customer's IT infrastructure that was impacting the project's success.

Portage Health's Letter of Recommendation – This relationship has resulted in a beautiful website (Portage Health) and an equally beautiful architecture that drives Intranet and Internet operations using the same data. Karin Van Dyke, Vice President of Portage Health, said some kind things about us in this letter, including, "Bar none, their cutting edge technical expertise is of superior quality, delivered with a business-like approach. But it was all the "everything else" that completed the total package."

"The Portage website won two awards!
It was great mutual effort, and I was proud that Up and Running
performed as their software development department."
- Peter Hanson, CTO of Up and Running Software, Inc.

Advancia Corporation's Letter of Recommendation – This project highlights our customer commitment and mentality to do what it takes to ensure the customer is successful. We were asked to help support them onsite from a software perspective, and we ended up helping them in many other areas outside the scope of our duties, including printing batch runs into the early morning, configuring and supporting a LAN and wireless network, and providing direct customer support to our customer's customers (event goers).

Physician's Insight's Letter of Recommendation – We're proud of this solution because we were the third software provider David and Carol contracted with for this work, and we accomplished much more and at a lower cost than the preceding companies did combined. Through our work, we reestablished their trust in the software development community, which is another accomplishment because we dislike when others tarnish our industry's reputation. Also, it's gratifying to read their comments that we delivered a system that works how they want it to. This is extremely pleasing to read given that we were under budget and on time, making this project a big success in the customer's and our eyes. This success is attributed to our agile, personal style of developing software, and it's resulted in a relationship where we're a trusted partner with Physician's Insight.

Rotary's Letter of Recommendation – We served three of the districts in one of the largest service organizations in the world, Rotary. This sentence says a lot, "The product was great, but I think it's the dependable service, flexibility, and cooperativeness that really sets Ian and Up and Running apart."