We asked our customers to write a little about us, and here's what they had to say:
Voices.com
"The quality of work, communication and attention to detail provided to our company by the team at Up and Running was priceless. Their attention to detail and genuine interest in seeing us succeed were critical factors in helping us to create and foster a caring, dedicated business relationship that promises to yield more opportunities for collaboration in the future."
- David Ciccarelli, President / Chief Executive Officer
Horizon Research, Inc.
"Horizon Research, Inc. uses many, highly-customized, online, data collection and management tools. Until 2008, we developed our tools exclusively in-house, but by then our needs had outgrown our in-house capacity - both in project size and programming skill requirements. After an unfortunate learning experience with an unreliable and unethical consultant, and a vigorous search for someone to work with that would be dependable, responsive, and flexible, we decided to go with Up and Running. We could not be happier! Estimates (both time and cost) are accurate, communication is clear and quick, and the product is exactly what we want and need. We signed on with UAR for one, particular, large project, but are looking forward to a long-term relationship."
- Alison Bowes, Senior Research Associate
Binah Systems
"Congratulations to the entire team that put together the Binah Systems website. It is an outstanding job that is really going to help us build excitement about our products and make the selling job that much easier. Thanks for the many hours you put in on short notice and the outstanding result."
- Milt Baker, President
Artsopolis
"Personalized service is one of Up and Running’s many assets. I’m pleased to have a full team of contacts at Up and Running, who are accessible whenever I need assistance. They are my software development team, and I communicate with them just as if they were full-time employees who I’ve worked with for years. I have their emails, cell phones, IMs, and I am confident they will be available when I need them.
Up and Running has also helped us shape our business strategy and processes. We feel comfortable discussing vision, mission, strategy, and tactics at the business level and the business operational level. In a sense, I consider them my CIO in addition to my development team."
- Jeff Trabucco, Director of Artsopolis
Advancia Corporation
"The versatile Up and Running Event Management Software (EMS) package is an outstanding platform that we customized to meet our particular needs. Our event was scheduled with short critical timelines to develop and deploy an effective package for the U.S. Army. The initial software parameters were difficult to define and were changed as the event developed. Up and Running quickly adapted to this environment by providing the best customer support I have ever experienced."
- David Neeley, Army Programs Manager
Dial Help, Inc.
"Up and Running has taken the time to understand the needs of Dial Help and is conscientious of our financial limitations. Up and Running has been willing to work within the parameters of our financial status and still provide the absolute best service and products possible. They are in the process of developing and implementing two new complex databases, and have included appropriate staff members to ensure the software is user friendly and fits our specific needs."
"We cannot say enough exemplary things about Up and Running and would not hesitate in recommending them to anyone. They have shown nothing but professionalism, courtesy, and respect to us since we have started working with them."
- Terry Sayatovich, BA, Victim Services Coordinator/Interim Director
The next statement is from a local community foundation that does amazing things for the local area where our headquarters are. We wanted to help them out, even if it was with their computer systems and not their website needs:
Keweenaw Community Foundation
"The Keweenaw Community Foundation thanks you for your wonderful volunteer work with our group. Since June, you have worked very graciously to help us get our new donated computers "up and running". The professional behavior and attitude of your team cannot be underestimated; Matt and his staff have always alerted us to changes in their schedules when they had other business that interfered with what they were doing in our office. We appreciated that their concern with our office was very important to the group. Obviously, this reflects the values of an organization that values people along with systems excellence."
- Barb Rose and Jim Bogan, The Board of Trustees of the Keweenaw Community Foundation
Little Ceasar's Amateur Hockey Teams
"Those guys at Up and Running really helped me out when I needed it by designing and implementing an online application used to organize all of Little Caesar’s Amateur hockey teams. It was a rush job, and I appreciate it that they were willing to work nonstop, late nights and weekends, to get it done so quickly. This was no small task either; I have over 800 users using the thing, and they wrote it to my specifications and needs. They even went beyond that and built many helpful features into application that I never would have thought of, something very considerate given the deadline I imposed on them. Whenever I need help with it now, they are always quick to lend a hand, courteous and professional as always. For all of these reasons, I am taking all my future work to these guys, and am even right now talking to them about the design specs for the next project."
- Greg Johnson, Lead Developer
Paragon Business Solutions
"We have been working with Up and Running for almost two years. During that time they have shown to be extremely competent professionally, and, just as important very customer focused."
- Karen Hamilton, CEO & Principal
Physician's Insight
"We can't help but think that the name of their company is so appropriate, because Up and Running is a very satisfying place to be, and as you can see, we are satisfied customers. We must also mention that our working relationship could not have been more pleasant. Now it's time for us to confidently pass on the recommendation to you."
- David Rosenthal, President & Carol Chandler, Director
Portage Health Intranet and Internet sites
"What impressed me most about Up and Running's approach to our project was their vision and leadership, commitment to the customer, insistence on setting realistic goals with succinct timelines, organization and project management, education and coaching."
- Karin J. Van Dyke, Vice President of Communications
Rotary
"The product was great, but I think it's the dependable service, flexibility, and cooperativeness that really sets Up and Running apart."
- Scott Webb, District Governor '98-'99 - District 6220, Tri-district PETS Council Chair '02-'05